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Latest News

Temporary Changes to Opening Times

Monday morning surgeries have been allocated for shielded patients ONLY to be seen.  The surgery door is closed to all other enquiries during this time to protect these patients.  Please do not come to the surgery to collect prescriptions until after 2.00pm.  Reception telephone lines do remain open.

 

The surgery will be closed from 1.00pm – 2.00pm Monday to Friday to allow for staff communication and lunch break. 

The telephone lines will be open for emergency calls only during this time.  If your call is not of an urgent nature please wait to call us at 2.00pm when normal surgery resumes.

Saturday morning surgeries over the next 3 months have currently been postponed due to COVID-19 pandemic. The surgery will reopen for Saturday appointments on Saturday 22nd August (under review).

 

Tuesday Early Morning surgery have also been postponed until further notice.

Coronavirus Information

Home Blood Pressure Monitoring

Everyone’s blood pressure naturally rises and falls over the course of a day and some people can be stressed or anxious when having their blood pressure taken by their doctor or nurse, making their blood pressure higher than it normally is (known as ‘white coat effect’).  This means that a ‘one-off’ reading taken at your doctor’s surgery may not accurately reflect your real blood pressure.

We are finding during the COVID pandemic that due to doctors and nurses wearing PPE (personal protective equipment) this is having an effect on people's BP readings. As a result we are actively encouraging patients to purchase their own BP monitor so they can take readings at home where they are more relaxed, and send their readings to us.

Please read the attached for more information on which BP monitors to buy and how to use them accurately.

Home Blood Pressure Monitoring

Donation of Scrubs

We have received a wonderful supply of Scrubs from Volunteers who have been hard at work sewing Scrubs, and scrub hats.  We have also had kind donations of face masks and eye shields from people in the wider community to help us in the fight against this pandemic.  To you all we would like to say a big Thank You!

COVID-19 and your information – Updated on 8th April 2020

Supplementary privacy notice on Covid-19 for Patients

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak.  It supplements our main Privacy Notice which is available:-https://www.mendipcp.co.uk/info.aspx?p=16

The health and social care system is facing significant pressures due to the COvid-19 outbreak.  Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health.  Information will also be vital in researching, monitoring, tracking and managing the outbreak.  In the current emergency it has become even more important to share health and care information across relevant organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; Arm’s Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak.  Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data.  Further information is available on gov.uk here and some FAQs on this law are available here.

During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information.  This includes National Data Opt-Outs. However in relation to the Summary Care Record, existing choices will be respected.  Where data is used and shared under these laws your right to have personal data erased will also not apply.  It may also take us longer to respond to Subject Access Requests (SARs), Freedom of Information requests (FOIs) and new opt out requests whilst we focus our efforts on responding to the outbreak.

In order to look after your health and care needs we may share your confidential patient information included health and care records with clinical and non-clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text message or email.

During this period of emergency we may offer you a consultation via telephone or video conferencing. By accepting the invitation and entering the consultation you are consenting to this.  Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.

We will also be required to share personal confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak.  Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.

NHS England and Improvement and the NHSX have developed a single, secure store to gather data from across the health and care system to information the Covid-19 response.  This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital.  New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patient themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.

In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you.  Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

We may amend this Privacy Policy at any time so please review it frequently. The date at the top of this page will be amended each time this notice is updated.

CQC Rating

Care Quality Commissioners carried out their inspection on 26th March 2020 of Mendip Country Practice.   CQC  - Overall rating GOOD. 

Care Quality Commissioners visited on Tuesday 20th September 2016 to carry out their inspection of Mendip Country Practice.  CQC  - Overall rating GOOD.

CQC monitor, inspect and regulate health and social care services. They publish their findings, including ratings to help people choose care.  The full final report can be found here.

Patient Survey

To see how we compare locally and nationally with other GP practices please click on the National Survey link.  National Survey

Health News from the BBC and the NHS

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