Appointments

We encourange you to contact us using the easy to complete free-text forms, with no need to download or register to use the app. The AccuRx platform allows you to request medical guidance online, request an appointment with a GP, enquire about test results, make a medication request or query, request a Fit Note or any other request or query to your GP or the practice.

Just use this link opposite to access the system.

Please be aware that requests submitted after 4.00pm might not be seen or actioned on the same day.

Our clinicians triage all requests coming into the surgery and allocate an appropriate appointment.  We have a mixture of urgent and routine appointments and can consult face to face or by phone as appropriate.

• use our online system - Patient Access
• phone us on 01373 812244, Monday to Friday from 8.00am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Pharmacy First Scheme is a consultation service that enables patients to be referred into community pharmacy for a minor illness and enables community pharmacies to complete episodes of care for 7 common conditions following defined clinical pathways. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01373 812244, Monday to Friday from 8.00am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or visiting clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. 

For reasons of clinical safety and information security we are not allowed to carry out consultations with you if you are not physically present in the UK. This includes answering written or digital requests for medical advice, and we are also not able to issue repeat prescriptions.

If you travel abroad often, or will be taking a trip outside the UK which will last for more than a couple of weeks, please plan ahead and order prescriptions at least a week before you travel. We are only able to issue a maximum of 3 months supply of medication. If you will be outside of the UK for longer than 3 months you will need to arrange further supplies of medication abroad.

If you become ill whilst abroad please seek local medical advice or contact the local British Embassy for assistance. If you receive treatment, please keep any written documentation and bring it home with you so that we can review it and put it in your medical record.