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Working Days Daily News Update: Tuesday 19th October 2021

1. Live update: We are now closed

Keep an eye out for more of our updates this week.

Behind the scenes 2 part 1

Behind the scenes 2 part 1 - Click here to watch

Saturday 16th October - Thank you very much for everyone's patience and cooperation for our flu clinic today! We administered 41 nasals and 389 injection vaccines today. With 420 vaccines last Saturday, we've administered a total of 850 vaccines to date. πŸ‘πŸ»

Group pic

We are continuing to fundraise for the Coleford Food Bank (please see our News section for more details) so we would be really grateful for any food or cash donations when you visit the surgery, or using the Just Give page online (below). Thank you very much for any contributions! 

We have been cycling our target miles everyday but not yet on the target donations. Please support us if you can.πŸ‘πŸ» 

          cycle £1000 for 1000 miles cycle 2

To complete our posts about how to put the “5 ways to Wellbeing” into action, let’s all get involved in making our community a better place.  πŸ™ŒπŸΌ 

5. Give — It can spark immense joy when you can help someone in ways that you can. The person receiving any help feels happy and grateful; the person giving feels happy and fulfilled; and people watching feel happy about the positivity. 😊 There are plenty of ways you can give to help others, local community or wider cause. For example, volunteering your time and skills. πŸ‘πŸ»The health connections mendip web post about some local opportunities: Do it website lists many volunteering positions also: Here’s more info about volunteering: Whilst you’re here, we’d also like to invite you to join our efforts in fundraising for the Coleford Food Bank! If you can support us by donating either on Just Giving page, or in cash or food donations at the surgery, it would be highly appreciated. We are continuing to cycle towards that 1000 miles! 🚲

Did you know? - Health Connections Mendip website has a huge library of great information for everyone. πŸ‘πŸ»The snippets we are sharing here can all be found on the website along with much more.

Our updates will be different this week but do watch out for more behind the scenes.

πŸ‘‰ Did you know, Sunday 10th October, was the World Mental Health Day?
- 1992 was the first time the World Mental Health Day was observed in over 150+ countries πŸŽ‰
- The mind and the body are often more connected than you think. Good mental health and good physical health are both equally important!
- Here are some ways to start your week well. πŸ™Œ

Keep happy and stay healthy βœ…


(See our post for some behind the scenes here: or our news section of the website here:

Friday 8th October: There were a total of 192 in persons, 328 calls, 118 emails, and 519 clinical tasks were actioned by our team of doctors, nurses, reception and admin team. πŸ‘πŸ»

Thursday 7th October: There were a total of 192 in persons, 222 calls, 88 emails, and 725 clinical tasks actioned by our team of doctors, nurses, reception and admin team. πŸ‘πŸ»

Behind the scenes - 7th Oct

Behind the scenes 7th Oct - click here to watch the video

2. Further news updates on our Facebook and Instagram pages - which you should be able to view even if you don't have an account. We have started the cycles for our fundraising for the Coleford Food Bank! 

3. Did you know?Wednesdays are usually one of our least busiest days of the week...but from 8am to 9:35am this week Wednesday, we still have had over 35 calls and the phone line had never stopped ringing. It took us on average 3-5 minutes for every call. 

4. Covid vaccine queries - If you have received a text message about booking your booster covid vaccine, you can do any 1 of the 3 things: email the email address on the text OR call the number given on the text OR book through the link if you have access to the internet. 



Our aim is to provide a comprehensive, friendly, professional and personal primary health care service with time to discuss our patients’ health care concerns.

We will make it as easy as possible for our patients to make an appointment to see their doctor, nurse or other health care professional whilst meeting targets set by the Government.

We are actively involved in both the training and professional development of all members of the healthcare team. This includes undergraduate and post graduate training of both doctors and nurses.

We strive to be part of our local community and a centre for excellence in the provision of Primary Health Care with ‘in house’ provision of a range of medical services. We will provide this service by maintaining an efficient and effective business.

Our values and behaviours


NHS COVID Pass - what you need to know

Please see the attached information regarding the NHS COVID Pass which shows a patient's COVID-19 vaccination details or test results and is needed for foreign travel or attendance at events in England asking for proof of COVID-19 status.

Practices might like to add the details to their websites or include a link to the same information on the CCG website.

Call First – Appointment System


New GP Appointment System Commencing 5 July 2021

Developing an appointment system that meets all patients’ needs, allows rapid access and promotes continuity of care is a continual challenge for us. We also have to comply with continuing Covid-19 guidance on infection control which limits the number of people we can have in the waiting room and try to meet an ever increase demand for healthcare. We feel our current system is not working as well as it could for both patients and the GPs so we are introducing a new one. Our aim is to provide timely access to care with the most appropriate person and promote continuity of care as we know this is best for patients and clinicians. If you phone to request an appointment you will be asked about the reason for the appointment to enable our receptionists to book an appointment with the most appropriate person or direct you to appropriate alternative care such as a community pharmacist.


Same Day Appointments

The majority of the appointment in the new system are same day appointments as we want to encourage people to call on the day they wish or need to be seen. There are a small number of appointments available to be booked in advance but these are limited.

We will try to offer you an appointment with your usual GP or the GP you have been seeing for an on-going problem, or alternatively that GP’s registrar, if they are available that day.  If they are not available that day we will ask you to phone back the next day they are available unless it is an urgent problem that can’t wait. If a GP needs to arrange a follow up appointment they will normally book that with you at the end of your consultation. If you have an urgent medical problem that can’t wait and you need to be assessed that day you will always be given an urgent phone appointment with an available GP.


Telephone First

We are continuing with a telephone first appointment system as we know that many problems can be safely managed over the phone or via a video consultation (you can request a video consultation via a mobile phone). If after speaking to you the doctor feels you need to be seen face to face they will organise that. This is also vital to limit the number of people visiting the practice for infection control as we continue in a global pandemic.


On-line Booking

We encourage everyone to sign up to on-line access as this enables you to book appointments on-line, order repeat prescriptions and see you own GP health record. The limited number of pre-bookable telephone appointments and all the same-day telephone appointments are available to book on-line. The same day appointments are available to book from 7am each morning.


*NEW* Patient online consultations, queries and requests

Easy to complete free-text forms, with no need to download an app or register to use the app. Enables you to request medical guidance online, request a phone appointment with a GP, enquire about test results, referral update, medication request or  query, Fit Note requests or any other request or query to your GP or the practice.

Just use this link HERE 



Our surgery has been designed to provide easy access for the disabled and the elderly. A wheelchair is available at reception. We also have a wheelchair available for short-term loans for patient use outside of the surgery (just ask at reception). Disabled ladies can be offered well woman care and smears at home if they are housebound. Hearing loops are on reception and a portable hearing loop can be taken into the consulting rooms.

Veteran Aware

Corona Virus

Face Masks in GP Surgeries

COVID vaccination certification.

We are unable to issue this certificate at the practice. Please see here. Proof of your vaccination status will be available on the NHS app, which is also valuable for accessing your health records and ordering repeat prescriptions. 

The NHS app can be downloaded from here for iPhone or here for android. Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.


Click here to watch our short video giving a catch up on the Covid vaccination program in Somerset


National Covid-19 vaccination programme

We know that people will be very keen to find out about our local plans for the vaccination program in Somerset. We are currently working together with our local health and care providers to develop a detailed Somerset-wide plan to deliver the vaccinations in a safe and effective way for the priority groups identified by the Joint Committee on Vaccination and Immunisation. 

Please do not contact the surgery directly – we will contact you when it is time to have your vaccination. 

For more information on the NHS Vaccination programme please visit:

Thank you for your patience.

Patients with concerns that they may have or been in contact with a person who may have Corona Virus should contact NHS 111  for advice and not attend the practice or A&E.

To reduce the risk of infection, GP’s and all other staff have been asked to minimise physical contact with patients such as shaking hands. Please also ensure that you cover your mouth/nose should you wish to cough or sneeze, and wash your hands afterwards.

This will not affect any physical assessment of you as part of your care and treatment.

Thank you for your understanding and co-operation.

(Site updated 19/10/2021)
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