Our aim is to provide a comprehensive, friendly, professional and personal primary health care service with time to discuss our patients’ health care concerns.
We will make it as easy as possible for our patients to make an appointment to see their doctor, nurse or other health care professional whilst meeting targets set by the Government.
We are actively involved in both the training and professional development of all members of the healthcare team. This includes undergraduate and post graduate training of both doctors and nurses.
We strive to be part of our local community and a centre for excellence in the provision of Primary Health Care with ‘in house’ provision of a range of medical services. We will provide this service by maintaining an efficient and effective business.
Our values and behaviours
NHS COVID Pass - what you need to know
Please see the attached information regarding the NHS COVID Pass which shows a patient's COVID-19 vaccination details or test results and is needed for foreign travel or attendance at events in England asking for proof of COVID-19 status.
Practices might like to add the details to their websites or include a link to the same information on the CCG website.
Call First – Appointment System
New GP Appointment System Commencing 5 July 2021
Developing an appointment system that meets all patients’ needs, allows rapid access and promotes continuity of care is a continual challenge for us. We also have to comply with continuing Covid-19 guidance on infection control which limits the number of people we can have in the waiting room and try to meet an ever increase demand for healthcare. We feel our current system is not working as well as it could for both patients and the GPs so we are introducing a new one. Our aim is to provide timely access to care with the most appropriate person and promote continuity of care as we know this is best for patients and clinicians. If you phone to request an appointment you will be asked about the reason for the appointment to enable our receptionists to book an appointment with the most appropriate person or direct you to appropriate alternative care such as a community pharmacist.
Same Day Appointments
The majority of the appointment in the new system are same day appointments as we want to encourage people to call on the day they wish or need to be seen. There are a small number of appointments available to be booked in advance but these are limited.
We will try to offer you an appointment with your usual GP or the GP you have been seeing for an on-going problem, or alternatively that GP’s registrar, if they are available that day. If they are not available that day we will ask you to phone back the next day they are available unless it is an urgent problem that can’t wait. If a GP needs to arrange a follow up appointment they will normally book that with you at the end of your consultation. If you have an urgent medical problem that can’t wait and you need to be assessed that day you will always be given an urgent phone appointment with an available GP.
We are continuing with a telephone first appointment system as we know that many problems can be safely managed over the phone or via a video consultation (you can request a video consultation via a mobile phone). If after speaking to you the doctor feels you need to be seen face to face they will organise that. This is also vital to limit the number of people visiting the practice for infection control as we continue in a global pandemic.
We encourage everyone to sign up to on-line access as this enables you to book appointments on-line, order repeat prescriptions and see you own GP health record. The limited number of pre-bookable telephone appointments and all the same-day telephone appointments are available to book on-line. The same day appointments are available to book from 7am each morning.
GP Usual Available Days
Dr Jennings – Monday, Tuesday, Wednesday and alternate Thursdays
Dr Musgrove – Tuesday, Wednesday, Friday
Dr Duffy – Tuesday, alternate Wednesdays, Thursday and Friday
Dr While – Monday, Tuesday, Thursday and Friday
Dr Woodger (Registrar to Dr While) – Monday, Tuesday, Thursday, Friday
Dr Nicholson (Registrar to Dr Musgrove) – Tuesday, Wednesday and Friday
Our surgery has been designed to provide easy access for the disabled and the elderly. A wheelchair is available at reception. We also have a wheelchair available for short-term loans for patient use outside of the surgery (just ask at reception). Disabled ladies can be offered well woman care and smears at home if they are housebound. Hearing loops are on reception and a portable hearing loop can be taken into the consulting rooms.
Face Masks in GP Surgeries
COVID vaccination certification.
We are unable to issue this certificate at the practice. Please see here. Proof of your vaccination status will be available on the NHS app, which is also valuable for accessing your health records and ordering repeat prescriptions.
The NHS app can be downloaded from here for iPhone or here for android. Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
National Covid-19 vaccination programme
We know that people will be very keen to find out about our local plans for the vaccination program in Somerset. We are currently working together with our local health and care providers to develop a detailed Somerset-wide plan to deliver the vaccinations in a safe and effective way for the priority groups identified by the Joint Committee on Vaccination and Immunisation.
Please do not contact the surgery directly – we will contact you when it is time to have your vaccination.
For more information on the NHS Vaccination programme please visit: https://www.somersetccg.nhs.uk/health/local-services/health-services-during-coronavirus/covid-19-vaccinations-in-somerset/
Thank you for your patience.
Patients with concerns that they may have or been in contact with a person who may have Corona Virus should contact NHS 111 for advice and not attend the practice or A&E.
To reduce the risk of infection, GP’s and all other staff have been asked to minimise physical contact with patients such as shaking hands. Please also ensure that you cover your mouth/nose should you wish to cough or sneeze, and wash your hands afterwards.
This will not affect any physical assessment of you as part of your care and treatment.
Thank you for your understanding and co-operation.
(Site updated 27/07/2021)