Latest News

Covid 19 Protections are still in place in this surgery.  Please wear face coverings.

 

Volunteer to help with Covid Vaccination Clinics

Thank you for showing interest in becoming a volunteer for our COVID-19 Vaccination Programme. 

For more information on how you can help and to put your name forward, please email Emma Fynn:  emma.fynn@nhs.net who will be able to guide you through the process.

Over 50's Flu Vaccination

As per new Government guidelines (20th November 2020) if you are over 50 years of age you will now be eligible for the over 50's flu vaccination.

Please wait for us to contact you to arrange this. You do not need to call the surgery.

We thank you for your patience with this new service.

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Be AntiBiotic Aware

antibiotics

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Every Mind Matters

A digital tool that enables you to create a practical plan to maintain and improve your mental health. Over two million people have created Mind Plans so far to find out personalised steps they can do to protect themselves and prevent problems escalating, just as we do with our physical health.  Click on the link below to take the quiz and create your own personal plan.

https://www.nhs.uk/oneyou/every-mind-matters/your-mind-plan-quiz/ 

 

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Changes to Opening Times

 

The surgery will be closed from 1.00pm – 2.00pm Monday to Friday to allow for staff communication and lunch break. 

The telephone lines will be open for emergency calls only during this time.  If your call is not of an urgent nature please wait to call us at 2.00pm when normal surgery resumes.

 

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Coronavirus Information

Coronavirus Information

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Facemask Exemption

Guidance Note for Patients Requesting Exemption Letters

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Physiotherapist

First Contact Physiotherapist are now working from our surgery.  The physio's will be able to assess and diagnose what's happening for you and give expert advice on how to manage your diagnosis.  Please phone reception to make an appointment.

See The Physiotherapist Here!

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Home Blood Pressure Monitoring

Everyone’s blood pressure naturally rises and falls over the course of a day and some people can be stressed or anxious when having their blood pressure taken by their doctor or nurse, making their blood pressure higher than it normally is (known as ‘white coat effect’).  This means that a ‘one-off’ reading taken at your doctor’s surgery may not accurately reflect your real blood pressure.

We are finding during the COVID pandemic that due to doctors and nurses wearing PPE (personal protective equipment) this is having an effect on people's BP readings. As a result we are actively encouraging patients to purchase their own BP monitor so they can take readings at home where they are more relaxed, and send their readings to us.

Please read the attached for more information on which BP monitors to buy and how to use them accurately.

Home Blood Pressure Monitoring

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Donation of Scrubs

We have received a wonderful supply of Scrubs from Volunteers who have been hard at work sewing Scrubs, and scrub hats.  We have also had kind donations of face masks and eye shields from people in the wider community to help us in the fight against this pandemic.  To you all we would like to say a big Thank You!

COVID-19 and your information – Updated on 8th April 2020

Supplementary privacy notice on Covid-19 for Patients

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak.  It supplements our main Privacy Notice which is available:-https://www.mendipcp.co.uk/info.aspx?p=16

The health and social care system is facing significant pressures due to the COvid-19 outbreak.  Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health.  Information will also be vital in researching, monitoring, tracking and managing the outbreak.  In the current emergency it has become even more important to share health and care information across relevant organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; Arm’s Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak.  Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data.  Further information is available on gov.uk here and some FAQs on this law are available here.

During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information.  This includes National Data Opt-Outs. However in relation to the Summary Care Record, existing choices will be respected.  Where data is used and shared under these laws your right to have personal data erased will also not apply.  It may also take us longer to respond to Subject Access Requests (SARs), Freedom of Information requests (FOIs) and new opt out requests whilst we focus our efforts on responding to the outbreak.

In order to look after your health and care needs we may share your confidential patient information included health and care records with clinical and non-clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text message or email.

During this period of emergency we may offer you a consultation via telephone or video conferencing. By accepting the invitation and entering the consultation you are consenting to this.  Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.

We will also be required to share personal confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak.  Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.

NHS England and Improvement and the NHSX have developed a single, secure store to gather data from across the health and care system to information the Covid-19 response.  This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital.  New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patient themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.

In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you.  Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

We may amend this Privacy Policy at any time so please review it frequently. The date at the top of this page will be amended each time this notice is updated.

 

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Violence/Zero Tolerance Policy

A zero-tolerance policy towards violent, threatening, and abusive behaviour is now in place throughout the NHS and applies to Mendip Country Practice.

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening, or abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff, we may choose to inform the police and arrange for you to be removed from our medical list.

Mendip Country Practice also reserves the right to remove any patient seen to be making abusive or defamatory remarks on any social networking site including but not limited to Facebook/Twitter/Instagram etc. Please be aware that by posting online anything that can be construed as slanderous will be treated as abuse and appropriate action will be taken by the Practice.

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CQC Rating

Care Quality Commissioners carried out their inspection on 26th March 2020 of Mendip Country Practice.   CQC  - Overall rating GOOD. 

Care Quality Commissioners visited on Tuesday 20th September 2016 to carry out their inspection of Mendip Country Practice.  CQC  - Overall rating GOOD.

CQC monitor, inspect and regulate health and social care services. They publish their findings, including ratings to help people choose care.  The full final report can be found here.

Patient Survey

To see how we compare locally and nationally with other GP practices please click on the National Survey link.  National Survey

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