We are now taking bookings for Flu Vaccinations. Our Flu clinics will be held on Saturday 8th October and Saturday 15th October 2022. Phone Reception to book your appt now.
Part time Receptionist/Admin Assistant
20 hours per week up to Full Time available
We are looking for a conscientious, enthusiastic and reliable person to join our Reception and Administration team. Your role will be to provide administrative support to the primary care medical team and front of house service to our registered patients. Previous experience of working in a GP surgery an advantage but not essential. Good IT skills and customer service essential.
Job descriptions and application forms are downloadable below
Salaries:- subject to experience.
These posts are NHS pensionable and permanent.
Previous applicants need not apply.
If you require any further information please contact either:
Ruth Woodland Practice Manager or Samantha Pitt, Assistant PM
Application form Receptionist Job Description Person Specification
Exciting Job within Mendip PCN
Mendip Health Connections
1 x Health Connector
(25 hours per week)
£10.86 per hour
Based in Shepton Mallet
Closing Date 25th August 2022
Interviews 1st September 2022
To discuss the role call 01373 468368 or email email@example.com
Job Description Health Connector
Keep Safe in the Hot Weather
Keep safe in the hot weather. Public Health have shared a specific newsletter about how to stay well in the heat which you can find here:
Latest Somerset Public Health updates
We have included some other links to key agencies, which you might find of use during this time. It is likely they will all be sharing messages and updates in relation to the heatwave, which you might find of use.
Health advice: https://www.nhs.uk/live-well/healthy-body/heatwave-how-to-cope-in-hot-weather/#risk
Weather warnings: www.metoffice.gov.uk/weather/warnings-and-advice/uk-warnings
Violence/Zero Tolerance Policy
A zero-tolerance policy towards violent, threatening, and abusive behaviour is now in place throughout the NHS and applies to Mendip Country Practice.
The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening, or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff, we may choose to inform the police and arrange for you to be removed from our medical list.
Mendip Country Practice also reserves the right to remove any patient seen to be making abusive or defamatory remarks on any social networking site including but not limited to Facebook/Twitter/Instagram etc. Please be aware that by posting online anything that can be construed as slanderous will be treated as abuse and appropriate action will be taken by the Practice.
Every Mind Matters
A digital tool that enables you to create a practical plan to maintain and improve your mental health. Over two million people have created Mind Plans so far to find out personalised steps they can do to protect themselves and prevent problems escalating, just as we do with our physical health. Click on the link below to take the quiz and create your own personal plan.
As part of a current project in improving patient care and journey in accessing care with our practice, we are looking into ways to provide better access to useful information for all our patients. This includes for example updating our website and Facebook, and increasing our communication to you.
Come along with us for this exciting journey!
Please like, follow and share our pages (below) with your family and friends and anyone who are with our practice.
Home Blood Pressure Monitoring
Everyone’s blood pressure naturally rises and falls over the course of a day and some people can be stressed or anxious when having their blood pressure taken by their doctor or nurse, making their blood pressure higher than it normally is (known as ‘white coat effect’). This means that a ‘one-off’ reading taken at your doctor’s surgery may not accurately reflect your real blood pressure.
We are finding during the COVID pandemic that due to doctors and nurses wearing PPE (personal protective equipment) this is having an effect on people's BP readings. As a result we are actively encouraging patients to purchase their own BP monitor so they can take readings at home where they are more relaxed, and send their readings to us.
Please read the attached for more information on which BP monitors to buy and how to use them accurately.
Home Blood Pressure Monitoring
Covid 19 Protections are still in place in this surgery. Please wear face coverings.
Covid-19 Guide for Parents of 5-11 year olds
COVID vaccination program in Somerset
COVID vaccination queries
- If you have received a text message about booking your booster covid vaccine, you can do any 1 of the 3 things: email the email address on the text OR call the number given on the text OR book through the link if you have access to the internet.
National Covid-19 vaccination programme
- We know that people will be very keen to find out about our local plans for the vaccination program in Somerset. We are currently working together with our local health and care providers to develop a detailed Somerset-wide plan to deliver the vaccinations in a safe and effective way for the priority groups identified by the Joint Committee on Vaccination and Immunisation. Click here to watch a short video about this
- Please do not contact the surgery directly – we will contact you when it is time to have your vaccination.
- For more information on the NHS Vaccination programme please click here.
Guidance Note for Patients Requesting Exemption Letters
Over 50's Flu Vaccination
As per new Government guidelines (20th November 2020) if you are over 50 years of age you will now be eligible for the over 50's flu vaccination.
You can call the surgery or wait for us to contact you to arrange this.
We thank you for your patience with this new service.
Behind the scenes 1 - Click here to watch the video
Behind the scenes 2 part 1 - Click here to watch
Behind the scenes 2 part 2 - Click here to watch
Behind the scenes 3 - Click here to watch
Fundraising for Coleford Food Bank ~ We did it!
We would like to thank everyone who has donated and supported us in cycling 1000 miles to raise as much money as possible for Coleford food bank this Christmas. We raised an amazing £718 and cycled as a team 1134 miles.
We got in contact with Coleford food bank and were given a list of items to buy that were needed.
For some days during October 2021, we tried to record the number of tasks that were actioned by different staff members at our surgery.
Did you know? - Wednesdays are usually one of our least busiest days of the week...but for example, from 8am to 9:35am on Wednesday 6th October, we still have had over 35 calls and the phone line had never stopped ringing. It took us on average 3-5 minutes for every call.
Thursday 7th October: There were a total of 192 in persons, 222 calls, 88 emails, and 725 clinical tasks actioned by our team of doctors, nurses, reception and admin team.
Friday 8th October: There were a total of 192 in persons, 328 calls, 118 emails, and 519 clinical tasks were actioned by our team of doctors, nurses, reception and admin team.
Saturday 9th October - We administered 420 vaccines.
Over the days from Thursday 7th October to Friday 15th October included, there was an average total of 138 in persons, 184 calls, 67 emails and 239 clinical tasks actioned by our team of doctors, nurses, reception and admin team. In reality, the average is higher than this as a lot of the tasks were not recorded. This is because we forget to record them after tasks were done for the data collection especially when it gets very busy. Taking the average total from only the days where data was more accurately recorded, shows an average total of 192 in persons, 275 calls, 103 emails and 622 clinical tasks actioned by our team of doctors, nurses, reception and admin team.
Saturday 16th October - We administered 41 nasals and 389 injection vaccines - making it a total of 850 vaccines to date.
Joining the Community
- Spot the special new member of our GP practice!
- We entered the village scarecrow competition this year. The team have spent many hours on Sunday making this. Here are some behind the scenes of how it came together if you would like to see it: https://www.facebook.com/MendipCP/
- Do you recognise the character Worzel Gummidge?
Be AntiBiotic Aware
Changes to Opening Times
The surgery will be closed from 1.00pm – 2.00pm Monday to Friday to allow for staff communication and lunch break.
The telephone lines will be open for emergency calls only during this time. If your call is not of an urgent nature please wait to call us at 2.00pm when normal surgery resumes.
First Contact Physiotherapist are now working from our surgery. The physio's will be able to assess and diagnose what's happening for you and give expert advice on how to manage your diagnosis. Please phone reception to make an appointment.
See The Physiotherapist Here!
COVID-19 and your information – Updated on 8th April 2020
Supplementary privacy notice on Covid-19 for Patients
This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice which is available:-https://www.mendipcp.co.uk/info.aspx?p=16
The health and social care system is facing significant pressures due to the COvid-19 outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations.
Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; Arm’s Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak. Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data. Further information is available on gov.uk here and some FAQs on this law are available here.
During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information. This includes National Data Opt-Outs. However in relation to the Summary Care Record, existing choices will be respected. Where data is used and shared under these laws your right to have personal data erased will also not apply. It may also take us longer to respond to Subject Access Requests (SARs), Freedom of Information requests (FOIs) and new opt out requests whilst we focus our efforts on responding to the outbreak.
In order to look after your health and care needs we may share your confidential patient information included health and care records with clinical and non-clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text message or email.
During this period of emergency we may offer you a consultation via telephone or video conferencing. By accepting the invitation and entering the consultation you are consenting to this. Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.
We will also be required to share personal confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak. Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.
NHS England and Improvement and the NHSX have developed a single, secure store to gather data from across the health and care system to information the Covid-19 response. This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital. New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patient themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.
In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you. Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.
Care Quality Commissioners carried out their inspection on 26th March 2020 of Mendip Country Practice. CQC - Overall rating GOOD.
Care Quality Commissioners visited on Tuesday 20th September 2016 to carry out their inspection of Mendip Country Practice. CQC - Overall rating GOOD.
CQC monitor, inspect and regulate health and social care services. They publish their findings, including ratings to help people choose care. The full final report can be found here.
To see how we compare locally and nationally with other GP practices please click on the National Survey link. National Survey