Patient Access On-Line Appointment Booking System

Patient Access allows patients to book appointments and order repeat prescriptions online. Patient Access will be available to patients registered at Mendip Country Practice from 17th March 2014. With Patient Access, you can now access your local GP services at home, work or on the move — wherever you can connect to the internet. You will be able to book your own telephone or face to face appointment with a doctor or nurse. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night. 
Registration is easy, please ask at Reception for a registration form. This provides all the information you need to register to use Patient Access. For more information please visit 

Some appointments can’t be made online as they require a double appointment – a list of these is available at reception.

Please read before Booking Telephone Appointments Online:

Online appointments are for a one 5 minute TELEPHONE consultation with the doctor only and NOT for face-to-face appointments. The telephone appointment time is approximate - you will be phoned as near to the time as possible.

Please note: Before you are able to use this service you must first have access to your personal registration information.

Parents with Parental Responsibility can have on line access to their children's notes up to the age of 11yrs.  On your child's 11th Birthday the practice will ask for written consent from your child if they wish for you to continue to have access to view their medical records.

First Time Registration for Patient Access

  1. Obtaining your Registration Information 

    Come to the Surgery in person with photo-id and ask the receptionist for details of how to register for Patient Access and receive your registration details then follow the simple instructions below.
  2. Create your Patient Access Account 

    Click on and follow the log-on instructions. 

    You will be asked to create an account. 

    You will be prompted for your personal login details, which will be on your registration letter, previously obtained from the surgery. 

    You can then register and use our online services.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website